Eleven Tears is a graceful and elegant tribute to the 11 American Express employees who died on September 11, 2001. The foundation of the memorial, designed by artist Ken Smith, is an 11-sided black granite reflecting pool. Each employee’s name is etched into the granite, along with five words or phrases that describe the person. Drops of water gently fall like tears over those inscriptions. Nearby is a panel that gives further biographical details on each person.